Car and van bookings for HRC visits
Everyone visiting the Household Recycling centres are required to prebook their visit to gain access to these sites. Social distancing will be required on site, and to minimise queues and waiting times the number of booking slots available will be limited.
The Household Recycling Centres are open 9am to 5pm and each site is closed one day per week (Fosse Cross and Oak Quarry closed Tuesdays, Pyke Quarry and Wingmoor Farm closed Wednesdays, and Hempsted closed Thursdays).
Please note:
- Anyone with Covid-19 symptoms, or anyone in a self-isolating household MUST NOT visit
- If you consider yourself at increased risk from coronavirus (COVID-19) you are advised not to visit
- Only visit if absolutely necessary
- Drivers only wherever possible – a maximum of one passenger is permitted if you need help to unload your waste and recycling
- Please only bring to site what you can safely unload yourself as site staff need to social distance so cannot help you to unload your waste and recycling
- Site staff will be happy to assist blue badge holders if they need help to unload and deposit their waste and recycling
- Social distancing at 2 metres will be strictly enforced
- Wash your hands before you leave home and after returning from your visit to the site
- Some recycling bins may be unavailable. For an up to date list of materials which we can accept please see here.
Make a car booking here.
Make a van/trailer booking here.
Strictly only one visit per household per day
Frequently asked questions:
1.Why do I have to book my visit?
To maintain social distancing we are limiting the number of vehicles on site at a time. Fewer vehicles turning up will reduce queuing and cause less congestion on the local highways network, and a booking will ensure that you are able to access the site without excessive delays.
2.What hygiene measures should I undertake when visiting the HRC like wearing a facemask and bringing gloves?
We are asking our customers to wash their hands before and after their visit. Please also ensure that you abide by social distancing rules and stay at least two metres away from staff and other site users. Should you wish to wear your own face mask and use gloves, please do but these are not currently required by the guidance provided by the government to local councils.
3.Are there any restrictions on the types of materials I can take to the HRC?
As we need to restrict the number of visitors on site, please only bring waste that cannot be disposed of through your normal kerbside collections or for which no other disposal options are available.
4.Is there a limit to how many journeys I can make in a day or week?
You can make one booking each day however there are a limited number of appointments available each day, so please only book what you need.
5.Can I book by telephone?
With more than 10,000 bookings a week across the five Gloucestershire recycling centres, we do not have the capacity to routinely accept telephone bookings. However, we accept that there are a small number of residents without internet access from whom we will accept phone bookings on 01452 596 626 (available weekdays 9.00 am to 5.00pm). Please only use this telephone service if you genuinely cannot book online or if a friend or relative is unable to book online on your behalf.
6.How do I prove I have booked in when I arrive at the HRC?
You will receive an email booking receipt and you should bring this with you, either printed or on your phone.
7.What happens if I book my car in and I have to use another vehicle for my visit?
Unfortunately, we cannot make changes to your booking after submitting it. You will need to make a new booking.
8.Can I cancel my booking or change my visit date after already having booked in?
To cancel or re-schedule a booking and/or amend the vehicle registration number, visit the Car Booking Amendment Form or the Van, large trailer and pick ups amendment form - as long as you have both the booking reference number and the registration number of the vehicle booked.
9.If I have a Van, pick up or large trailer, do I still book as before?
Yes, the online van booking system remains unchanged but with a reduced number of bookings available each day. Remember that our Household Recycling Centres (HRCs) are for your own household waste only. It’s an offence to dispose of commercial or trade waste at our HRCs.
10.What waste can I bring to the HRC?
Please only bring waste that cannot be stored safely at home and for which no alternative disposal options are available. For up to date information on what waste can be accepted click here.
11.Can I bring someone with me to help lift heavy items?
Yes. However, we urge that you only have one other person out of your car to assist you.
12.I will need lifting assistance, can the HRC staff help me?
If you have a disability which means you require assistance the site staff will be able to help. Please use your horn to attract the attention of staff and remain in your car while they remove your waste.
13.Has anything changed at Swindon Road Recycling Centre?
Please visit www.cheltenham.gov.uk.
14.Can I bring fly-tipped waste to an HRC?
No. HRCs are not licensed to accept fly-tipped waste. Waste fly-tipped on private land will need to be disposed of at a private licenced waste site.