Book HRCs
Everyone visiting the Household Recycling Centres are required to pre-book their visit.
This is to minimise queues and congestion on site and to help keep everybody safe.
Frequently Asked Questions (FAQs)
In this section
Booking your visit in advance helps reduce queues and congestion. It also helps keep the site safe and improves your recycling experience.
Our customer satisfaction surveys show that most customers prefer to book in advance. Many customers also benefit from shorter queues and less congestion.
Booking your visit in advance helps reduce queues and congestion. It also helps keep the site safe and improves your recycling experience.
Our customer satisfaction surveys show that most customers prefer to book in advance. Many customers also benefit from shorter queues and less congestion.
Yes. Please arrive within your selected 30-minute booking slot. Arriving outside your time slot can cause too many vehicles to arrive at once. This can lead to delays for everyone. If you arrive outside your booking slot, you may be refused entry and asked to book another time. The site may also be closed.
You can only enter the site once per booking.
Yes. Please arrive within your selected 30-minute booking slot. Arriving outside your time slot can cause too many vehicles to arrive at once. This can lead to delays for everyone. If you arrive outside your booking slot, you may be refused entry and asked to book another time. The site may also be closed.
You can only enter the site once per booking.
There are a limited number of appointments each day, so please only book the visits you need. Van, pick-up and large trailer bookings are limited to one visit per day.
We may restrict access if we believe your waste is from a business or you are using the HRC sites too often.
There are a limited number of appointments each day, so please only book the visits you need. Van, pick-up and large trailer bookings are limited to one visit per day.
We may restrict access if we believe your waste is from a business or you are using the HRC sites too often.
We receive more than 10,000 bookings a week across Gloucestershire's five recycling centres, so we cannot routinely accept telephone bookings. However, if you do not have internet access, you can book by phone on 01452 596 626. (available weekdays 9.00 am to 5.00pm). Please only use this service if you cannot book online and no one can book online for you.
We receive more than 10,000 bookings a week across Gloucestershire's five recycling centres, so we cannot routinely accept telephone bookings. However, if you do not have internet access, you can book by phone on 01452 596 626. (available weekdays 9.00 am to 5.00pm). Please only use this service if you cannot book online and no one can book online for you.
When you use the booking form, you will be asked for:
• name
• email address
• postcode
• vehicle make and model
• vehicle registration
• types of waste you are bringing to site
We keep your personal information confidential. We use it to manage the online booking system, contact you if there is an unplanned site closure, prevent wasted journeys, monitor potential illegal commercial waste, and support future policy recommendations.
When you use the booking form, you will be asked for:
• name
• email address
• postcode
• vehicle make and model
• vehicle registration
• types of waste you are bringing to site
We keep your personal information confidential. We use it to manage the online booking system, contact you if there is an unplanned site closure, prevent wasted journeys, monitor potential illegal commercial waste, and support future policy recommendations.
You will receive an email booking reference. Bring this with you when you visit, either printed or on your phone.
You will receive an email booking reference. Bring this with you when you visit, either printed or on your phone.
Use the Car booking amendment form or the Van, pick up or large trailer amendment form to change your vehicle registration - you will need your booking reference number and the registration number of the vehicle booked.
Your type of vehicle must match your booking. For example, if you are changing your vehicle from a car to a van, you will need to cancel your original car booking and create a new booking using the van, pick-up or large trailer option.
Use the Car booking amendment form or the Van, pick up or large trailer amendment form to change your vehicle registration - you will need your booking reference number and the registration number of the vehicle booked.
Your type of vehicle must match your booking. For example, if you are changing your vehicle from a car to a van, you will need to cancel your original car booking and create a new booking using the van, pick-up or large trailer option.
To cancel or change a booking and/or change the vehicle registration number, use the Car Booking Amendment Form or the Van, large trailer and pick ups amendment form - You will need your booking reference number and the registration number of the vehicle you booked.
To cancel or change a booking and/or change the vehicle registration number, use the Car Booking Amendment Form or the Van, large trailer and pick ups amendment form - You will need your booking reference number and the registration number of the vehicle you booked.
Yes, the online van booking system has not changed. Remember that our Household Recycling Centres are for your own household waste only. It is an offence to bring commercial or trade waste to our HRCs. Download the vans and large trailers vehicle guide here (DOCX, 552.5 KB) .
Yes, the online van booking system has not changed. Remember that our Household Recycling Centres are for your own household waste only. It is an offence to bring commercial or trade waste to our HRCs. Download the vans and large trailers vehicle guide here (DOCX, 552.5 KB) .
Please only bring waste that cannot go in your normal kerbside collections and cannot be disposed of another way. For up-to-date information, visit our what waste can be accepted and excluded page.
Please only bring waste that cannot go in your normal kerbside collections and cannot be disposed of another way. For up-to-date information, visit our what waste can be accepted and excluded page.
Please bring someone with you to help lift your waste. Staff are not always available and may be carrying out other duties. If your waste is difficult or heavy to lift, please break it down into smaller, manageable pieces where possible.
If you need help from site staff, please tell the member of staff at the entrance.
If staff help lift items out of your vehicle, this is done at your own risk. (Gloucestershire County Council, Ubico or site staff will not be responsible for any unintended damage to your vehicle).
Please bring someone with you to help lift your waste. Staff are not always available and may be carrying out other duties. If your waste is difficult or heavy to lift, please break it down into smaller, manageable pieces where possible.
If you need help from site staff, please tell the member of staff at the entrance.
If staff help lift items out of your vehicle, this is done at your own risk. (Gloucestershire County Council, Ubico or site staff will not be responsible for any unintended damage to your vehicle).
Swindon Road Recycling Centre is operated by Cheltenham Borough Council and is closed pending a review. Please visit www.cheltenham.gov.uk
Swindon Road Recycling Centre is operated by Cheltenham Borough Council and is closed pending a review. Please visit www.cheltenham.gov.uk
No. HRCs are not licensed to accept fly-tipped waste. Waste fly-tipped on private land must be taken to a private licensed waste site.
No. HRCs are not licensed to accept fly-tipped waste. Waste fly-tipped on private land must be taken to a private licensed waste site.
Read Gloucestershire County Council's privacy notice.
Read Gloucestershire County Council's privacy notice.
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