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HRC Privacy Notice

August 2022

Gloucestershire County Council is the data controller for the personal information we collect from you.

Processing of personal information is necessary for the performance of the Household Recycling Centre service which is carried out in the public interest and in the exercise of official authority vested in the council, namely:

Provision of a statutory function under the Environmental Protection Act 1990 to arrange:-

s51(b) for places to be provided at which persons resident in its area may deposit their household waste and for the disposal of waste so deposited;

Provision of the service is governed by this and related legislation:

  • The Environmental Protection Act 1990 (in particular, s33, s34 and s51)
  • The Controlled Waste Regulations, 2012
  • Waste Management Licensing and Environmental Permitting
  • The Waste Electrical and Electronic Equipment (WEEE) Regulations

The information we collect about you:

Gloucestershire County Council will collect only the personal information we need to perform this function. We will collect:

  • Name(s)
  • Contact details including home address, email address and phone number(s)
  • Vehicle registration number(s)
  • Vehicle make, model and type
  • If the vehicle is owned or hired.
  • Dates of bookings and booking requests
  • Photographic evidence including still photos, CCTV and ANPR footage
  • Contact we have had with you, such as any correspondence (incoming and outgoing) relating to all aspects of the waste management service
  • Proof of address or vehicle ownership.
  • Evidence to support investigations or prosecutions into allegations of misuse and abuse
  • Evidence to support investigations into complaints received in the service
  • Records of incoming and outgoing calls to or from Waste Management officers
  • Intelligence on suspicious activity e.g., advertising or promoting a ‘tip run’ service on social media

How we use your information:

Gloucestershire County Council will use your personal data for the following purposes:

  • Handling of compliments, queries, representations, and complaints.
  • Waste Acceptance Policy/Policies enforcement/processes.
  • Trade waste disposal enforcement/processes.
  • For the prevention of crime, anti-social behaviour and the resolution of disputes.
  • For the enforcement of GCC Policies/operational procedures related to Household Recycling Centres.

We will also use your data to better understand the services we provide and to help us build those services for the future. We may also use your data to identify if our services are fulfilling our legal obligations.

How long we keep your information for:

Gloucestershire County Council will keep your personal data for only as long as is necessary, and in line with the retention and disposal schedule at

Who we share your information with:

Gloucestershire County Council will share your information with:

  • Contracted providers
  • Borough, District and City Councils
  • The Environment Agency
  • The Driving Standards Agency (DSA) to identify the registered keeper in connection with the prevention and detection of crime
  • Members of Parliament
  • Regulatory and statutory bodies
  • The Police and Law Enforcement agencies
  • National Fraud Initiative (NFI)

Your personal data may also be shared with regulatory and statutory bodies who assess council performance and financial spend, as well as where required by law, such as to prevent and detect crime or fraudulent activity.

Your rights:

Access to your information:

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please visit our website using the link below:

Correction of inaccurate information:

You have the right to request that the council correct information that you believe is inaccurate or incomplete. You may not always be able to change the information. However, we will correct factual inaccuracies and may include your comments in the records.

The right to be forgotten (erasure):

You have the right to request that the council delete your information when there is no compelling reason for us to continue using it. Please be aware that in certain situations, we are still allowed to keep and use your information, even when you request that it should be erased.

The right to object:

You have the right to object to us using your information if you feel we have used it outside the remit of our public tasks or when you have received marketing from us. Please be aware that in certain situations we are allowed to still use your information if there are compelling, legitimate grounds to do so.

Using your rights:

If you wish to use any of these rights, please contact us using one of the methods below:


In Writing:
Information Management Service
Gloucestershire County Council
First Floor, Block 4(a)
Shire Hall, Westgate Street


How to contact us:

Please contact us if you have any questions about this privacy notice:

By email

In Writing:
Waste Management
Gloucestershire County Council
First Floor, Block 5
Shire Hall, Westgate Street

You can contact the council’s Data Protection Officer, via the Information Management Service, by emailing or by calling 01452 32 4000.

Making a complaint to the Information Commissioner

If you wish to make a complaint about how we use your personal data to the Information Commissioner’s Office, you can contact them by visiting their website at or by calling 0303 123 1113.

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